Terms & Conditions

By purchasing from (or using) this website you are deemed to have accepted and agreed to be bound by the 'Terms and Conditions' as set out here. Please read each section carefully.

The greatest care has been taken in the development of www.onlinepharmacyuk.co.uk and its content. However no warranty of any kind is given or implied, except that there has been no wilful negligence. To the greatest extent permissible in law, www.onlinepharamacyuk.co.uk , its holding company (Online Pharmacy UK) and associated parties, their directors and employees shall not be liable for any loss or claim arising directly or indirectly from the use of this website, except in the case of the wilful negligence of the company, its directors or employees.

The term 'we' is used here to denote  www.onlinepharmacyuk.co.uk, and associated parties.

We have taken all reasonable efforts on the accuracy of product information on this site but make no warranties or representations of any kind on the accuracy of such information. Information on this site must not be relied upon. For advice on medication speak to a pharmacist or general practitioner.

We cannot be responsible for any losses arising from the use or inability to use the website, or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We cannot be responsible for any loss of profits, wasted expenditure, corruption or destruction of data, or any other loss which does not directly result from a wilful error on our part.

We make no promise that the website will be uninterrupted or entirely error-free. Because of the nature of the Internet, this shopping online service is provided on an "as is" and an "as available" basis. You will be held responsible if you breach these terms and conditions of use, and will reimburse us for any loss that may arise due to wilful misuse.

This does not affect your statutory rights as a consumer.

Buying from www.onlinepharmacyuk.co.uk

The information available at the www.onlinepharmacyuk.co.uk website is not a substitute for Professional Medical Advice. Please consult your Doctor, Pharmacist or other Healthcare Professional if you are unsure about the use of any medication, or the use of any information on this website. Always read the label and inserts of any product purchased.

It is a legal offence to provide deliberate false information and could be regarded as fraudulent activity and may be reported to the appropriate authorities. When purchasing any product from us you agree that any information you provide is honest and accurate as possible. If you are unsure of any product questionnaire you agree to contact the pharmacy directly in order to clarify any information.

Products displayed on this website can be ordered ONLINE ONLY.

On placing an order, you will receive an email stating that the order has been 'processed', 'declined' or 'cancelled'. This preliminary email does not guarantee delivery of the goods. Goods are only confirmed as shipped when you receive a 'completed' email, meaning your order has been dispatched.

How and Where we deliver

We mainly deliver within the UK, but we also offer international delivery to Europe and the US. The website will show carriage costs for international delivery, once you have entered your postal address. In some circumstances if for any reason the shipping has been calculated inaccurately due to reasons of location or anything outside our control, we will inform you and propose a solution. Once received, your order is put together by our dedicated staff, and where appropriate, by our pharmacists who are members of the The General Pharmaceutical Council.

Orders are generally dispatched by Royal Mail or by Courier. Royal Mail recorded or Couriers will require a signature, and will deliver between 9am and 5pm on weekdays only. Please specify an address where someone will be able to sign for your goods between these hours. We reserve the right to change postal methods if circumstances require it. Occasionally your order will be sent in multiple dispatches (e.g. due to stock levels, difficult to package goods, etc.). Every effort will be made to deliver within the time stated. However, we accept no liability for any loss caused to you by late delivery. If the goods are not delivery are not delivered on time, please contact us by phone (+44 1267 236800) or email. We will ensure that you receive your order as quickly as possible. This does not affect your statutory rights as a consumer.

We offer Free Delivery for orders to a UK address with a value over £60. This excludes the Channel Islands, some parts of Scotland and Northern Ireland.

If the items are in stock, we endeavor to dispatch on the same day for orders received before 12 noon. Most UK orders are delivered within 3 days of dispatch – many the next day. Deliveries to the Channel Islands, some parts of Scotland and Northern Ireland may take longer.

For orders under £60 in value we charge a fee of £2.95 for delivery up to a total weight of 1Kg and a fee of £5.25 for parcels over 1Kg. Our systems calculate the weight of your basket at checkout.

If you require a guaranteed next day delivery it is advisable to contact us by phone on 01267 232677 to discuss your requirements. If you have any other questions about delivery or wish to check if an item is in stock you may call this number also or e-mail us at info@onlinepharmacyuk.co.uk

In 2013 new guidelines were issued to all carriers around the carriage of certain goods termed Dangerous. Generally this includes products such as Aerosols, Hair dyes, Nail Varnish, Perfumes etc. Some orders will be restricted due to these rules and we may contact you to discuss your order.

For orders to areas other than those outlined above including Channel Islands, some parts of Scotland and Northern Ireland, Europe, and the Rest of the World it is best to contact us first to ensure we are able to deliver the products you require to your destination and get a quote for delivery. You can contact us by e-mail at info@onlinepharmacyuk.co.uk

Methods of Payment

All prices are in pounds sterling (£UK).

Ordering from within the UK, all major Credit Cards and Debit Cards are acceptable.

Ordering from outside of the UK, payment can only be accepted by credit card.

Payment is normally debited from your account within 48 hours of your order.

Cheques or Postal Orders can be accepted (instructions for this are emailed to you on acceptance of your order). Goods will only be released on cleared funds.

Returns Policy

We have a total satisfaction guarantee policy. If for any reason you are not happy with a product please let us know within 3 days of its arrival by phone. Goods must be returned within 7 days of its arrival in their original packaging and have not been tampered with in any way. A handling and management charge of 10% will be deducted from the value of returns. The handling and management charge will be waved if the products have been sent in error or are faulty. Please pack securely and also insert a note for reason of return and post to the following return address.

Walter Lloyd & Son Ltd

Returns Dept.

12 Lammas Street

Carmarthen

SA31 3AD

Complaints Procedure

Any complaints need to be sent to our complaints department in writing only. Please have the following information in the letter. Your Name, Contact telephone number, email, contact address, order number if relevant. Send your letter of complaint to

Walter Lloyd & Son Ltd

Complaints Dept.

12 Lammas Street

Carmarthen

SA31 3AD

Copyright, trademarks and Data Protection

All rights in the designs and information are protected by copyright, trademarks and other intellectual property rights.

You may view, copy and print portions of our website for the sole purpose of placing an order. The materials on the website may not be used for any other purpose. We will use the information which you provide and the record of items you buy to constantly monitor and improve the service we offer. Any such use will be in accordance with our Privacy Policy.

Links to other Websites

The website may contain links to other websites which are not controlled or maintained by us. These links are provided for your convenience only. We are not responsible or liable for the content of those sites.

General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

If any of these terms and conditions are held to be invalid, then the validity of the remaining provisions shall not be affected.

These terms are governed by the laws of England and any disputes will be decided only by the courts of England.

The supply of medicines to the USA is subject to the control of the US Customs and the FDA and this may result in delays or non-delivery of your order. Any such delay or non-delivery will be the responsibility of the client. EU residents pay the UK VAT inclusive price.

We reserve the right to modify our Terms & conditions subject to current laws.

Errors and Omissions Excepted.

E-shot terms and conditions

This Promotion Code entitles you to 10% off all items available for purchase on www.onlinepharmacyuk.co.uk

This Promotion Code will be valid from 09:00 GMT on 5 th March 2015 until 23:45 GMT on 31st March 2015.

The Offer is subject to availability and may be withdrawn or amended without notice. The Offer has no cash alternative.

Postage and packing will be applied to each item in accordance with Online Pharmacy UK's standard delivery rates and policies or the participating third-party seller’s standard delivery rates and policies, as applicable.

This Promotion Code allows you to spend a maximum of £500 (or the equivalent local currency) pre-discount.

Unfortunately the Promotion Code: can’t be used with other discount codes including free delivery codes or gift vouchers; and is only valid for one transaction per customer.

We cannot guarantee exchanges during the promotion period and, if an exchange is not possible or not requested, any returned items will be refunded at the discounted price paid.

Feel free to pass this code round your friends – we want everyone to be able to join in, so the more the merrier! Alternatively if you wish to withdraw from our mailing system please follow the link within the e-shot.

To use the Promotion Code on the Online Pharmacy website, simply enter the code in the Promo code box at the checkout and click update before paying so that the discount is applied. The Promotion Code cannot be used after you’ve placed your order or re-used after you have applied it to your bag. Discounts may not be claimed after you have confirmed your purchase on the site.

We have to reserve the right to amend or withdraw this promotion at any time and for any reason without prior notice to you.

Purchases from Online Pharmacy are subject to Online Pharmacy’s terms and conditions, which can be viewed above.

This promotion is operated by Walter Lloyd and Sons Limited (“Online Pharmacy UK”), 12 Lammas Street. Carmarthenshire, SA31 3AD.

RUGBY WORLD CUP SOCIAL MEDIA COMPETITION T&CS

ENTRIES

  • To enter on Twitter, entrants must be following @OnlinePharmUK on Twitter and have retweeted one of our competition tweets with the included hashtag. To enter on Facebook, entrants must have liked the Online Pharmacy UK Facebook page and have liked one of the competition posts.
  • By entering this promotion entrants agree to accept and be bound by these terms and conditions.
  • Only one entry per person is permitted per social media platform/email address. If anyone is found to use multiple accounts to enter they will be classed as ineligible.
  • The competition will run for a 22 day period starting from 09/09/2015 till 31/09/2015. The competition will close on the last day at 12pm (UK time). Any entries after this time will not be considered.
  • We are not responsible for entries delayed or lost in transmission. Even if you have proof of a submitted entry, this will not constitute proof of receipt by us.
  • The competition is only open to residents of the UK aged 18 and over, with the exception of employees of Online Pharmacy UK, their families, agents and anyone else connected with this promotion. Failure to comply with any part of this clause will disqualify the respective entry from the competition.

THE WINNERS

  • There will be one winner selected from Facebook and one winner selected from Twitter.
  • The winners will be selected from all entries received by an independent party at random.
  • The winners will be selected and notified within 7 days of the closing date and the winners will have 10 days to respond from initial contact in order to claim the prize.
  • The winners will be contacted by Direct Message on Twitter and by comment on Facebook.
  • If direct contact cannot be made with the winners or they are not available to accept the prize for any reason, which is beyond our reasonable control, then we reserve the right to offer the prize to a substitute winners selected in accordance with these rules. It is the responsibility of the winners to notify us of any change in contact information.
  • We may refuse or disqualify any entry if the entrant or anyone authorised by the entrant to deal with the entry, acts in a way towards us or other entrants which we reasonably consider to be inappropriate, unlawful or offensive. If the winning entry is disqualified, we reserve the right to award the prize to another entrant.

THE PRIZE

  • Both winners will receive a Rugby World Cup inspired goodie bag consisting of a Baylis and Harding Rugby Wash Bag (includes 100ml Bottle Hair & Body Wash, 100ml Bottle Aftershave Balm, 50ml Tube Face Wash and 50ml Tube Shower Gel) and Seven Seas Joint Care Supplex (60 capsules)
  • In the event of unforeseen circumstances, we reserve the right to substitute a prize of equal or greater value at any time.
  • Whilst entrants are welcome to enter this competition on both Facebook and Twitter, there is a limit of one Rugby World Cup goodie bag per person. 
  • The prize cannot be redeemed for cash.
  • Please note that we advise the following for Joint Care Supplex: 
    Take one capsule a day with a cold drink. If required, up to two capsules once a day.
    Do not exceed the recommended dosage.
    Women who are pregnant or planning a pregnancy should consult their doctor before taking vitamin and mineral supplements. 
  • Keep out of reach of young children. Store in a cool dry place, below 25 degrees Celsius

    PERSONAL DATA

    • We will use the winner's personal information only for the purposes of this competition. The winner's personal details will not be kept on file by us and will not be passed on to any third parties.
    • By agreeing to the terms and conditions, the winners agrees to their names being showcased on our social media accounts and website.

    CANCELLATION

    • We reserve the right to suspend, cancel or modify this competition at any time, and for any reason, without notice.

    Please be aware that this competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter. 

    Should you need to contact us regarding this Twitter and Facebook competition, please email info@onlinepharmacyuk.co.uk and we’ll be happy to help. Good luck! 

    TWITTER "FESTIVAL HACKS" COMPETITION T&CS

    ENTRIES

    • To enter, entrants must be following @OnlinePharmUK on Twitter and have tweeted one of our “Festival Hacks” from our blog with the included hashtag #HackThatFestival.
    • By entering this promotion entrants agree to accept and be bound by these terms and conditions.
    • Entrants can only enter once. If anyone is found to use multiple accounts to enter they will be classed as ineligible.
    • The competition will run for a 11 day period starting from 21/07/2015 till 31/07/2015. The competition will close on the last day at 17:00 (UK time). Tweets and follows after this time will not be considered.
    • We are not responsible for entries delayed or lost in transmission. Even if you have proof of a submitted entry, this will not constitute proof of receipt by us.
    • The competition is only open to residents of the UK aged 18 and over, with the exception of employees of Online Pharmacy UK, their families, agents and anyone else connected with this promotion. Failure to comply with any part of this clause will disqualify the respective entry from the competition.

    THE WINNER

    • The winner will be selected from all entries received by an independent party at random.
    • The winner will be selected and notified within 7 days of the closing date and the winner will have 10 days to respond from initial contact in order to claim the prize.
    • The winner will be contacted by Direct Message on Twitter for contact information.
    • If direct contact cannot be made with the winner or they are not available to accept the prize for any reason, which is beyond our reasonable control, then we reserve the right to offer the prize to a substitute winner selected in accordance with these rules. It is the responsibility of the winner to notify us of any change in contact information.
    • We may refuse or disqualify any entry if the entrant or anyone authorised by the entrant to deal with their entry, acts in a way towards us or other entrants which we reasonably consider to be inappropriate, unlawful or offensive. If the winning entry is disqualified, we reserve the right to award the prize to another entrant.

    THE PRIZE

    • The winner will receive an exclusive festival pack comprising of these items: Milton antibacterial hand gel, Cyclax Aloe Vera soothing gel, Quies Foam Ear Plugs, Garnier Skin Wipes, Vaseline lip balm and Batiste 50ml Cherry Dry Shampoo.
    • In the event of unforeseen circumstances, we reserve the right to substitute a prize of equal or greater value at any time.
    • The prize cannot be redeemed for cash.

    PERSONAL DATA

    • We will use the winner's personal information only for the purposes of this competition. The winner's personal details will not be kept on file by us and will not be passed on to any third parties.
    • By agreeing to the terms and conditions, the winner agrees to their names being showcased on our Twitter account.

    PERSONAL DATA

    We will use the winners’ personal information only for the purposes of this competition. The winners’ personal details will not be kept on file by us and will not be passed on to any third parties.

    By agreeing to the terms and conditions, the winners agrees to their names being showcased on our social media accounts and the Online Pharmacy UK website.

    CANCELLATION

    We reserve the right to suspend, cancel or modify this competition at any time, and for any reason, without notice.

    Should you need to contact us regarding this Twitter competition, please email info@onlinepharmacyuk.co.uk and we’ll be happy to help. Good luck! 

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