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Terms & Conditions

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Terms & Conditions

By purchasing from (or using) this website you are deemed to have accepted and agreed to be bound by the 'Terms and Conditions' as set out here. Please read each section carefully.

The greatest care has been taken in the development of and its content. However no warranty of any kind is given or implied, except that there has been no wilful negligence. To the greatest extent permissible in law, , its holding company (Online Pharmacy UK) and associated parties, their directors and employees shall not be liable for any loss or claim arising directly or indirectly from the use of this website, except in the case of the wilful negligence of the company, its directors or employees.

The term 'we' is used here to denote, and associated parties.

We have taken all reasonable efforts on the accuracy of product information on this site but make no warranties or representations of any kind on the accuracy of such information. Information on this site must not be relied upon. For advice on medication speak to a pharmacist or general practitioner.

We cannot be responsible for any losses arising from the use or inability to use the website, or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We cannot be responsible for any loss of profits, wasted expenditure, corruption or destruction of data, or any other loss which does not directly result from a wilful error on our part.

We make no promise that the website will be uninterrupted or entirely error-free. Because of the nature of the Internet, this shopping online service is provided on an "as is" and an "as available" basis. You will be held responsible if you breach these terms and conditions of use, and will reimburse us for any loss that may arise due to wilful misuse.

This does not affect your statutory rights as a consumer.

Buying from

The information available at the website is not a substitute for Professional Medical Advice. Please consult your Doctor, Pharmacist or other Healthcare Professional if you are unsure about the use of any medication, or the use of any information on this website. Always read the label and inserts of any product purchased.

It is a legal offence to provide deliberate false information and could be regarded as fraudulent activity and may be reported to the appropriate authorities. When purchasing any product from us you agree that any information you provide is honest and accurate as possible. If you are unsure of any product questionnaire you agree to contact the pharmacy directly in order to clarify any information.

Products displayed on this website can be ordered ONLINE ONLY.

On placing an order, you will receive an email stating that the order has been 'processed', 'declined' or 'cancelled'. This preliminary email does not guarantee delivery of the goods. Goods are only confirmed as shipped when you receive a 'completed' email, meaning your order has been dispatched.

How and Where we deliver

We mainly deliver within the UK, but we also offer international delivery to Europe and the US. The website will show carriage costs for international delivery, once you have entered your postal address. In some circumstances if for any reason the shipping has been calculated inaccurately due to reasons of location or anything outside our control, we will inform you and propose a solution. Once received, your order is put together by our dedicated staff, and where appropriate, by our pharmacists who are members of the The General Pharmaceutical Council.

Orders are generally dispatched by Royal Mail or by Courier. Royal Mail recorded or Couriers will require a signature, and will deliver between 9am and 5pm on weekdays only. Please specify an address where someone will be able to sign for your goods between these hours. We reserve the right to change postal methods if circumstances require it. Occasionally your order will be sent in multiple dispatches (e.g. due to stock levels, difficult to package goods, etc.). Every effort will be made to deliver within the time stated. However, we accept no liability for any loss caused to you by late delivery. If the goods are not delivered on time, please contact us by phone (+44 1267 236800) or email We will ensure that you receive your order as quickly as possible. This does not affect your statutory rights as a consumer.

We offer Free Delivery for orders to a UK address with a value over £60. This excludes the Channel Islands, some parts of Scotland and Northern Ireland.

Most of our orders are dispatched by Royal Mail 2nd class. We do however use Royal Mail 2nd class signed for and/or courier services for certain high value or heavy parcels.

Most of the parcels we send by Royal Mail 2nd class arrive on time and very rarely is a parcel "lost" – more often than not it is just delayed. On the occasion when items are delayed or not received we operate a strict policy in line with Royal Mail guidelines. Firstly Royal Mail will not consider a parcel to be lost until 15 working days after the expected delivery date so initially we would ask that you check with your postman and your local delivery office (this is not your local post office). The postman should leave a card to say if something is being held for you at the depot however in our experience a card is not always left so it is worth checking with the depot (remember they will need proof of name and address when you collect).

If a parcel is held for you and you do not collect they will return the parcel to us in which case you would have to pay again for it to be posted back out.

After Royal Mail's 15 day "waiting period" has passed you need to notify us by e-mail to that your parcel has not arrived. Claims for non-delivery of an item over 30 days from the expected delivery date will not be accepted. Firstly we will provide you with a copy of our proof of dispatch so that you can be reassured that it was posted and we will work with you towards a fair and just outcome for everyone. At this point we will submit a claim to Royal Mail. This process can take up to 30 days and will require you to complete a "P91 Denial of Receipt" form which will be sent to you by Royal Mail. You have 10 working days to complete and return this form to Royal Mail and it includes a signed legal declaration that the parcel has not been received. If you fail to return this form within the required 10 days Royal Mail will reject the claim and we will not be able to issue a refund. Unfortunately we are unable to issue replacement goods or refunds on missing parcels where a claim is in progress until that claim is settled and compensation received from Royal Mail. Royal Mail have a target turnaround time for claims of 30 days from the date the claim is received by them.

We regret that we are unable to change the delivery address of a parcel once your order has been processed.

We are unable to process any claims for non delivery if your order is delivered to a work address, student halls, block of flats or other building with a communal delivery point and the tracking on your order is confirmed as delivered.

If you provide an incorrect, incomplete or invalid address we are unable to process any claims for undelivered goods but if you inform us we will contact you if the goods are returned to us.

If the items are in stock, we endeavor to dispatch on the same day for orders received before 12 noon. Most UK orders are delivered within 3 days of dispatch. Deliveries to the Channel Islands, some parts of Scotland and Northern Ireland may take longer.

For orders under £60 in value we charge a fee of £2.50 for delivery up to a total weight of 2Kg and a fee of £3.95 for parcels over 2Kg. Our systems calculate the weight of your basket at checkout.

If you require a guaranteed next day delivery it is advisable to contact us by phone on 01267 232677 to discuss your requirements. If you have any other questions about delivery or wish to check if an item is in stock you may call this number also or e-mail us at

In 2013 new guidelines were issued to all carriers around the carriage of certain goods termed Dangerous. Generally this includes products such as Aerosols, Hair dyes, Nail Varnish, Perfumes etc. Some orders will be restricted due to these rules and we may contact you to discuss your order.

For orders to areas other than those outlined above including Channel Islands, some parts of Scotland and Northern Ireland, Europe, and the Rest of the World it is best to contact us first to ensure we are able to deliver the products you require to your destination and get a quote for delivery. You can contact us by e-mail at

If goods are not received, we require contact to be made within 14 days of the email confirmation of dispatch of the item.

Methods of Payment

All prices are in pounds sterling (£UK).

Ordering from within the UK, all major Credit Cards and Debit Cards are acceptable.

Ordering from outside of the UK, payment can only be accepted by credit card.

Payment is normally debited from your account within 48 hours of your order.

Cheques or Postal Orders can be accepted (instructions for this are emailed to you on acceptance of your order). Goods will only be released on cleared funds.

Returns Policy

We have a total satisfaction guarantee policy. If for any reason you are not happy with a product please let us know within 3 days of its arrival by phone. Goods must be returned within 7 days of its arrival in their original packaging and have not been tampered with in any way. A handling and management charge of 10% will be deducted from the value of returns. We will also deduct the postage costs for the order unless the order was sent in error or the goods are faulty. The handling and management charge will be waved if the products have been sent in error or are faulty. Please pack securely and also insert a note for reason of return and post to the following return address.

Walter Lloyd & Son Ltd

Returns Dept.

12 Lammas Street


SA31 3AD

Complaints Procedure

Any complaints need to be sent to our complaints department in writing only. Please have the following information in the letter. Your Name, Contact telephone number, email, contact address, order number if relevant. Send your letter of complaint to

Walter Lloyd & Son Ltd

Complaints Dept.

12 Lammas Street


SA31 3AD

Copyright, trademarks and Data Protection

All rights in the designs and information are protected by copyright, trademarks and other intellectual property rights.

You may view, copy and print portions of our website for the sole purpose of placing an order. The materials on the website may not be used for any other purpose. We will use the information which you provide and the record of items you buy to constantly monitor and improve the service we offer. Any such use will be in accordance with our Privacy Policy.

Links to other Websites

The website may contain links to other websites which are not controlled or maintained by us. These links are provided for your convenience only. We are not responsible or liable for the content of those sites.


We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

If any of these terms and conditions are held to be invalid, then the validity of the remaining provisions shall not be affected.

These terms are governed by the laws of England and any disputes will be decided only by the courts of England.

The supply of medicines to the USA is subject to the control of the US Customs and the FDA and this may result in delays or non-delivery of your order. Any such delay or non-delivery will be the responsibility of the client. EU residents pay the UK VAT inclusive price.

We reserve the right to modify our Terms & conditions subject to current laws.

Errors and Omissions Excepted.

Some of our brands